This Cancellation & Refund Policy forms part of your agreement with
AgriHerd Technologies (Pty) Ltd (company registration no. 2026 / 368576 / 07)
when you subscribe to a paid plan for the AgriHerd software.
Please read it before completing payment.
1. Scope
This policy applies to subscription fees for the AgriHerd software billed through PayFast for access
to the AgriHerd web platform and related services. It does not replace PayFast’s own
terms, privacy practices or payment processing rules.
2. Free trial
New companies may receive a 30-day free trial to AgriHerd with full platform access from AgriHerd Technologies (Pty) Ltd.
During the trial period:
- No subscription payment is required unless you choose to subscribe early.
- If you do not complete payment, your trial will end and access may be restricted.
- You may stop using the service at any time during the trial without being charged.
3. Subscription billing
Paid AgriHerd plans are billed monthly in South African Rand (ZAR). Pricing depends on
the selected herd limit, animal limit and plan configuration shown on the
Pricing page and in your account subscription area.
- Recurring billing is processed securely through PayFast where enabled.
- A subscription period starts once PayFast confirms a successful payment.
- Failed, declined or cancelled payments may leave the subscription inactive or expired.
4. How to cancel
You may cancel future subscription charges as follows:
-
Before first payment: simply do not proceed to PayFast checkout,
or stop using the account when your trial ends.
-
After recurring billing is active: cancel the recurring subscription
through PayFast, or contact AgriHerd Technologies (Pty) Ltd support and request cancellation before your
next billing date.
-
Account access: cancelling future billing does not automatically
delete your farm data. You may still export or manage records until your paid period ends.
To avoid the next monthly charge, cancellation must be effective before the next
recurring billing date.
5. Refund policy
AgriHerd provides software access for the billing period paid. Our standard policy is:
-
No refund for partial use: once a monthly subscription payment has
been successfully processed and access has been granted, that month’s fee is
generally non-refundable.
-
Duplicate or erroneous charges: if you were charged twice for the
same period, charged the wrong amount, or charged after a confirmed cancellation,
contact us within 7 days of the transaction and we will review the
case for a refund or credit.
-
Failed service delivery: if AgriHerd is unavailable for a prolonged
technical outage caused by our platform, we may offer a credit or extension at our
discretion after investigation.
-
Chargebacks: please contact us before initiating a payment dispute
so we can resolve billing issues directly where possible.
Nothing in this policy limits your rights under applicable South African consumer
protection law where those rights apply.
6. Plan changes
If you increase your herd or animal limits, the updated monthly total applies from the
next successful payment or checkout you complete. Downgrades or limit reductions may
require contacting support so your next billing cycle reflects the correct plan.
7. Payment provider
PayFast processes card and subscription payments on our behalf. Payment confirmation,
receipts and recurring billing management may be subject to PayFast’s own systems and
customer processes.
8. Contact for billing support
For cancellation requests, billing questions or refund reviews, contact AgriHerd Technologies (Pty) Ltd:
Please include your company name, account email and payment reference when contacting us
about a billing issue.
9. Policy updates
AgriHerd Technologies (Pty) Ltd may update this policy from time to time. The current version will always be
published on this page. Continued use of paid subscription services after an update
means you accept the revised policy.
This policy is provided for customer transparency and PayFast merchant requirements.
Formal legal review is recommended if your compliance needs require it.