Delete your AgriHerd account.

How to request account deletion

You can request deletion of your AgriHerd user account using either method below. We may verify your identity using the email address registered on your account before processing.

1. Submit the form on this page using the same email address linked to your AgriHerd account.
2. Or email us directly at info@agriherd.co.za from your registered account email with the subject line AgriHerd Account Deletion Request.
3. Include your full name and, if applicable, the company or farm name on the account.
4. We will confirm by email when deletion is complete, usually within 30 days.

Company owners

If you are the primary registered owner of a company on AgriHerd, we may need you to transfer ownership to another user or confirm that associated farm, herd and livestock records should also be removed before your account can be deleted. Contact us if you need help with ownership transfer.

Data that is deleted

When your AgriHerd user account is deleted, we remove personal account data linked to you, including:

• Your user profile (name, email, phone and login credentials).
• Your access links to companies, farms, sections and herds.
• Mobile app API tokens used for sync and sign-in.
• Support tickets you created through AgriHerd.
• Referral records linked to your user account.

If you are removed from a shared company and have no other company access, your user account may be deleted automatically. Shared farm and livestock records belonging to the company generally remain available to other authorised users on that company.

Data that may be retained

Some records must or may be kept for legal, billing, security or operational reasons:

• Subscription and payment records — transaction references, amounts, dates and payment status may be retained for accounting, tax and dispute resolution. Personal identifiers in those records are disassociated from your user account where possible.
• Server and security logs — limited technical logs (such as IP address, device type and sign-in timestamps) may be kept for fraud prevention and security, typically for up to 12 months.
• Company farm data — if other users still access the same company, livestock, breeding, treatment and sales records may remain for those users unless you request full company deletion as the authorised owner.
• Backups — deleted data may persist in encrypted backups for a limited period before being overwritten.

Retention period

Account deletion requests are processed within 30 days of verified receipt. Retained billing and compliance records are kept only as long as required by applicable law and legitimate business needs, after which they are deleted or anonymised.

After deletion

Once your account is deleted you will no longer be able to sign in to the AgriHerd Android or iOS app or web dashboard with that account. Uninstalling the app alone does not delete your data from AgriHerd servers.